At [Business Name], we want you to have a satisfactory shopping experience. Our refund and cancellation policy is as follows.
Order Cancellation
Orders may be cancelled before they are shipped.
To request a cancellation, contact us at [support@yourdomain.com] with your order number.
Once an order has been shipped, it may no longer be possible to cancel it. In such cases, our return policy will apply.
Returns
Customers may request a return within [7/14/30] days of receiving the order.
To be eligible for a return:
- The product must be unused and in its original condition.
- The product should be returned with its original packaging, where applicable.
- Proof of purchase/order details may be required.
Refunds
Once the returned product is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us at [support@yourdomain.com] within [X] days of delivery with your order number and photographs of the product.
We will review the issue and provide an appropriate resolution.
Non-Returnable Items
The following items cannot be returned unless they are defective or incorrectly supplied:
- [Personalized/custom-made products]
- [Digital products]
- [Other applicable products]
Remove this section or the items that don’t apply to your business.
Return Shipping
[Customer / Business] is responsible for return shipping costs, except where the product is defective, damaged, or incorrectly supplied.
Contact Us
For cancellation, return, or refund requests:
Email: [support@yourdomain.com]
Business: [Business Name]